CastlePro Pest Control Privacy Policy
Effective Date: 22/04/206
Business Name: CastlePro Pest Control
ABN:62830612195
Contact Email: info@castlepropestcontrol.com
Phone: 0402 142 708
1. Purpose
CastlePro Pest Control is committed to protecting your privacy and handling your personal information in accordance with:
The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
Applicable NSW privacy laws where relevant
This policy explains how we collect, use, store, and disclose your personal information.
2. What Information We Collect
We may collect personal information that is reasonably necessary for our business functions, including:
Personal Details
Full name
Address (including service property address)
Phone number and email address
Billing and payment details
Service & Property Information
Pest inspection reports
Treatment records and service history
Property details (e.g. construction type, infestation data)
Photos or notes taken during inspections
Compliance & Safety Records
Chemical usage logs
Risk assessments and safety documentation
Regulatory compliance records (e.g. pesticide application records)
We only collect information that is necessary for providing pest control services and complying with legal obligations.
3. How We Collect Information
We collect personal information in a lawful and fair manner, including:
Directly from you (phone, website, email, in-person)
During service visits and inspections
Through our website (forms, cookies if applicable)
Where reasonable, we collect information directly from you and inform you of the purpose at the time of collection, consistent with NSW privacy principles.
4. Why We Collect Your Information
We collect and use your information for purposes including:
Providing pest inspections and treatments
Preparing quotes, invoices, and service reports
Meeting legal and regulatory obligations
Managing customer relationships
Improving our services
We will not collect more information than necessary for these purposes.
5. Disclosure of Personal Information
We may disclose your personal information to:
Employees and contractors performing services
Regulatory authorities (e.g. NSW EPA, SafeWork NSW) where required
Service providers (e.g. payment processors, IT providers)
We will not disclose your personal information without your consent unless:
Required or authorised by law
Necessary to prevent serious threats to health or safety
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
This includes:
Secure digital storage systems
Password protection and restricted access
Safe disposal of outdated records
We retain personal information only as long as necessary for business or legal purposes, consistent with privacy principles (NSW Government).
7. Access and Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
To make a request, contact us using the details below.
8. Cookies & Website Data (if applicable)
If you use our website, we may collect limited technical data such as:
IP address
Browser type
Pages visited
This helps us improve website performance. You can disable cookies in your browser settings.
9. Data Breaches
If a data breach occurs that is likely to result in serious harm, we will:
Investigate and contain the breach
Notify affected individuals where required
Comply with the Notifiable Data Breaches scheme under the Privacy Act
10. Complaints
If you believe your privacy has been breached, you can contact us.
We will:
Investigate your complaint
Respond within a reasonable timeframe
If you are not satisfied, you may contact:
The Office of the Australian Information Commissioner (OAIC)
NSW Information and Privacy Commission
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.